Privacy Privacy Policy

Last Updated February 2010

Home Appliance Mart is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.WitbeckAppliance.com. Because this Web site wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. By displaying the TRUSTe trustmark, WitbeckAppliance.com has agreed to notify users of:

1. What personally identifiable information Home Appliance Mart collects from you.
2. What personally identifiable information third parties collect through the Web site.
3. What organization collects the information.
4. How Home Appliance Mart uses the information.
5. With whom Home Appliance Mart may share user information.
6. What choices are available to users regarding collection, use and distribution of the information.
7. What measures Home Appliance Mart takes to protect the information under its control.
8. How users can correct any inaccuracies in the information.

If you have questions or concerns regarding this statement, you should first contact our eCommerce Director email at sales@witbeckappliance.com If you do not receive acknowledgment of your inquiry, or if your inquiry is not satisfactorily addressed, you should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.com/consumers/watchdog_complaint.php). TRUSTe will serve as a liaison with the Web site to resolve your concerns.

The following discloses Home Appliance Mart’s information gathering and dissemination practices for this Web site: www.WitbeckAppliance.com, which is owned and operated by Home Appliance Mart. We have created this privacy statement in order to demonstrate our firm commitment to privacy. Home Appliance Mart does not share, sell, trade, or rent your personal information to third parties for promotional reasons.

• We do not link IP address/ log files to personally identifiable information. We use your IP address to help collect data about what city and state you are visiting us from.

• A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do link the information we store in cookies to any personally identifiable information you submit while on our site.

• We use third-party tracking services that uses cookies and tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate, e.g., usage and volume statistics to measure advertising results.

• Third-Party Web Beacons: We use third-party web beacons to help analyze where visitors go and what they do while visiting our Web site. They may also use anonymous information about your visits to this and other Web sites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Google Analytics, click here.

WitbeckAppliance.com does contain links to other Web sites. When you click on these links you are actually clicking to another site. These sites privacy policy may be different from ours and we suggest you read them.

• Home Appliance Mart, through our Web site www.WitbeckAppliance.com, collects your personal order information for processing your payments and setting up your appliance delivery, including your credit card. We share your credit card information with the credit card company so a payment can be made. We share your name, address, email address and phone number you proved to our shipping companies in order for them to make the delivery. These third parties are prohibited from using your personally identifiable information for promotional purposes

• Our website is hosted by Network Solutions. They do not or use personal information you provide when placing on-line orders. Network Solutions collects the information you provide when you place an online order and then that information is transmitted back to Home Appliance Mart.

• We also use an email service provider to send promotional emails and process mailing lists.
They do not retain, share, store or use personally identifiable information for any other purposes.

• We collect visitor’s contact information (like their email address, phone number and address) and financial information (like their credit card number) when you create an account. Our site uses an order form for customers to purchase products. Contact information from the order form is used to send orders to our customers. Financial information that is collected is used to bill the user for products and services.

• Your information will be used to contact you regarding your order, payment and delivery. We may occasionally send you information on products, special deals and promotions. You can sign up for these emails from us any time. Out of respect for your privacy, we present the option not to receive these types of communications by logging into “my account”, “manage mailing lists”, and unclicking “newsletter”. We will not sell your information to anyone.

• If you would like to update or change your information, please email us at sales@witbeckappliance.com or call 800-948-2325. You also have the option to log into “my account”, “edit profile” to update your personal information such as your email, address, phone number and other personal information.

• Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

• The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). Home Appliance Mart uses thawte SSL Web Server Certificates on our site.

• We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at sales@witbeckappliance.com

• If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Home Appliance Mart does not store this information and it is for the sole purpose of sending this one-time email and tracking the success of our referral program.

• We also have testimonials on our site. All users who have provided testimonials with their personal information have given permission to post these testimonials on our site.

If you have any questions about this privacy statement, the practices of this Web site, or your dealings with this web site, you can contact:

Attn: eCommerce Director
33086 Northwestern Hwy.
West Bloomfield, MI 48322
sales@witbeckappliance.com

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

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OUR LOCATION

6551 Orchard Lake Rd.
W. Bloomfield, MI 48322
1-800-948-2325

STORE HOURS

Mon/Tue/Thu 10am-8pm
Wed/Fri/Sat 10am-6pm
Sunday 12-5pm

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