Frequently Asked Questions:

Witbeck Appliance has made a concerted effort to make all of our polices available to you publicly online before you make your purchase. There is nothing worse than being surprised by what someone else expected you to know. If at any time you are unclear about our polices or how your delivery or order will be handled, please feel free to contact us at any time.

What happens if the appliance does not work properly?


We only sell appliances that are backed with a one-year warranty and are backed by companies that are dedicated to servicing their customers after the sale. You can contact the manufacturer directly. The number for service is usually in their use and care manual, on the manufacturer websites or you can contact us for help.

What happens after the one-year manufacturer’s warranty expires?


Many of the manufacturer's offer some partial protection for some period after the first year so you will not have to pay for the full cost of repair. A full description of the manufacturer’s warranty can usually be found in the use and care guide for each appliance or on the manufacturer’s website. For your piece of mind we offer extended warranties at a discounted rate.

What happens if the product is damages upon delivery?


We are very careful to insure that your product will arrive in excellent condition. However, if the item is damaged we will replace it at no charge to you. If the item has only minor cosmetic damage it may be quicker and easier to have an authorized manufacturer representative correct the cosmetic damage so the appliance looks brand new and you can start using the appliance immediately.

Do I have to pay sales tax?


Currently, only residences in Michigan have to pay sales tax.

Why do you not sell Sub-Zero or Wolf appliances over the internet?


Sub-Zero and Wolf do not allow for the sale of their products over the internet. These excellent products are only available through our store in Michigan and are only available for delivery in Michigan and Northern Ohio.

How do I track my orders?


You should receive an e-mail when your order is shipped with a tracking number. You can than visit the shipping companies website to see the status of your delivery. If you have any questions about the status of your order please feel free to contact us for an update.

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OUR LOCATION

6551 Orchard Lake Rd.
W. Bloomfield, MI 48322
1-800-948-2325

STORE HOURS

Mon/Tue/Thu 10am-8pm
Wed/Fri/Sat 10am-6pm
Sunday 12-5pm

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