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Frequently Asked Questions:
Witbeck Appliance has made a concerted effort to make all of our polices available to you publicly online before you make your purchase. There is nothing worse than being surprised by what someone else expected you to know. If at any time you are unclear about our polices or how your delivery or order will be handled, please feel free to contact us at any time.
Is Delivery really FREE?
Yes all orders are delivered free anywhere in the 48 Continental States unless they are being delivered to a remote delivery area. The remote delivery area constitutes less than 1% of the U.S. population. There are also additional charges to deliver appliances to Alaska or Hawaii. Please feel free to contact us if you have any questions.
What is "e;White Glove"e; delivery?
"e;White Glove"e; delivery means that your appliances will be delivered into the home, unboxed, and placed where you want them. "e;White Glove:"e; delivery is $99 for all ranges, double ovens and refrigerators. White glove delivery is included on all of the products in an order if one product is applicable.
Why is "e;White Glove"e; delivery important to me?
Many e-commerce sites will ship your appliances with a tailgate delivery. This means that the 300 pound refrigerator or the 400 pound professional range will be sitting on the back of a semi truck that you will have to unload. "e;White Glove"e; deliveries takes away the stress and worry as you know that the appliances will be delivered into your home, where you want them.
What happens if my order does no qualify for "e;White Glove"e; delivery?
We never make you get a heavy item off of the end of a semi truck. Even if your order does not qualify for "e;White Glove"e; delivery we will still make sure it is delivered to the entryway of your home. If you want to upgrade to "e;White Glove"e; delivery for an order that does not qualify, simply contact us and we will take care of it for you.
What happens if the appliance does not work properly?
We only sell appliances that are backed with a one-year warranty and are backed by companies that are dedicated to servicing their customers after the sale. You can contact the manufacture directly. The number for service is usually in their use and care manual, on the manufacture websites or you can contact us for help.
What happens after the one-year manufacture’s warranty expires?
Many of the manufactures offer some partial protection for some period after the first year so you will not have to pay for the full cost of repair. A full description of the manufacture’s warranty can usually be found in the use and care guide for each appliance or on the manufacture’s website. For your piece of mind we offer extended warranties at a discounted rate.
What happens if the product is damages upon delivery?
We are very careful to insure that your product will arrive in excellent condition. However, if the item is damaged we will replace it at no charge to you. If the item has only minor cosmetic damage it may be quicker and easier to have an authorized manufacture representative correct the cosmetic damage so the appliance looks brand new and you can start using the appliance immediately.
Do I have to pay sales tax?
Currently, only residences in Michigan have to pay sales tax.
Why do you not sell Sub-Zero or Wolf appliances over the internet?
Sub-Zero and Wolf do not allow for the sale of their products over the internet. These excellent products are only available through our store in Michigan and are only available for delivery in Michigan and Northern Ohio.
How do I track my orders?
You should receive an e-mail when your order is shipped with a tracking number. You can than visit the shipping companies website to see the status of your delivery. If you have any questions about the status of your order please feel free to contact us for an update.
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