your delivery -
how to protect yourself. Before you sign for your appliances!
If you have a questions about Damages
or Returns please see our Damage/Return
Every package is insured to guarantee
you receive your purchase in perfect condition. Please look over all
new deliveries prior to signing for the merchandise. Any inconsistencies,
irregularities, or damage must be noted in writing on the bill of lading.
After you sign for the merchandise you are responsible for filing all
claims with the shipper.
Do to strong manufacture availability of all the products we carry,
we do not stock any items. The majority of our vendors will deliver to
us in three to four days. This allows us to maintain a low overhead and
operational costs to offer you the best price and service possible. On
rare occurrences, items may be backordered or delayed, and we will immediately
notify you and offer you the opportunity to cancel your order at no charge.
There is an additional charge, for
remote deliveries, determined by the shipping company. Remote deliveries
are generally deliveries that have limited access or are far from a
large metropolis. Less than 1% of the Continental population lives
in our remote delivery area. Orders placed with a delivery to
a remote area will be contacted to go over the delivery schedule after
the order is placed.
All appliances ship and are delivered in 1 to 4 weeks (over 90% arrive
in three weeks or less) except for the following:
1. Remote locations may take an additional week to deliver.
2. Backordered items are subject to manufacture availability.
3. Any item with special trim or colors besides white, black, bisque
or stainless steel may take longer and are considered special order items
and are non-refundable and are not cancelable.
4. Larger items and larger orders take the longest to deliver. These
items can be expitidited but that may prohibit any inside deliver option
and additional charges may apply.
If at any time your appliance will take longer than stated, you can
cancel your order at no charge before the item is shipped.
Deliveries are only made to the billing address for the credit card
charged unless approved by WitbeckAppliance.com or paid by check. If
you want additional information on our ship to policies regarding different
ship to addresses please feel free to contact our customer service department.
Many of our delivery agents will give you a four-hour delivery window.There
will be a redelivery fee if no one is home at the time of delivery
and someone must be home to sign for the items.Delivery address
cannot be changed in-route.
There must be a clear, level and
unobstructed delivery path to where you want your appliances delivered.
Snow, ice or excessive mud may prohibit delivery. In the rare instance
you house is not accessable by a delivery truck (and something can
not be arranged for the customer pick-up) the customer will be billed
on their credit card for
the delivery charges back to Witbeck's plus a 30% restocking fee.
When ordering larger than normal items such as Duet Laundry or the
Refrigerators please make sure they will fit through all openings.
It is the customer's responsibility to insure that the appliance
can be delivered to where they want the appliance to go, additional
may apply for non-compliance.
Professional Appliances, Refrigerators (excluding undercounter), Ranges and
Double Ovens will
be shipped by one of our national affiliated shippers. Your items will
be placed at the entry way of the home, for an additional $99 fee they
will be placed inside the home, where you want them, and unboxed, as
part of our Luxury Delivery Service unless stated otherwise. Washers
and Dryers will be taken up or down one flight of stairs if they are
delivered with "e;White Glove"e; service otherwise they will
be placed outside the entryway to your residence.
Single Ovens, Microwaves, Washers & Dryers and
other small items, if ordered by themselves will be shipped either UPS,
Fed Ex or by one of our affiliated shippers and placed outside the entrance
to your home. If ordered with other items they will be shipped together
for your convenience.
Single dryer deliveries are delivered
outside of the entryway of the home only unless otherwise stated. When
ordering washers, you must
order the matching dryer to get the free delivery, if you would like
to purchase the washer by it self there will be a $100.00 shipping charge.
Washers and dryers ordered together will be set in place and the packaging
removed for an additional $99.00 on top of any other delivery charge
at the request of the customer at the time of ordering. Free "White Glove"
delivery for laundry when ordered with any other kitchen appliance over
or when purchased with appliances that include inside delivery.
Returns can only be accepted in
the complete original packaging with all of the manuals, materials
and a blank warranty card. If the items are delivered as part of our "e;White Glove"e; service,
our delivery teams have been paid to remove the packaging material
for you. If for any reason you think you may want to return any merchandise,
please ask the delivery agents to uncrate the items so they can be
repackaged at a later date, or unpack the appliances yourself, and
save all packaging material. For more information on returns see our
These appliances require installation, and we highly recommend you use
an established tradesman familiar with installing built-in appliances.
As these installations are often custom, it is recommended that you
get more than one quote and choose a company that you feel comfortable
with. Built-in appliances include but are not limited to Ovens, Dishwashers,
Warming Drawers, Miele Coffee Makers, Cooktops, Built-in Refrigeration,
and Built-in Microwaves.
Please make sure you are very confident that the refrigerator will fit
into the space you want and there is a reasonable delivery path to
that area. Refrigerators that have an automatic ice and water dispenser
or an icemaker will need to have the water line hooked up by another
party after delivery. Icemakers ordered separately will also need to
be installed. Make sure that there is enough space for the refrigerator
doors to open fully.
These appliances are not shipped with any connecting gas lines. These
lines can typically be purchased at any hardware store. We recommend
that you have a qualified installer connect the gas line for safety
These appliances are not shipped with connecting electric cords as there
are several different wall socket configurations. We recommend you
examine your current wall socket, make note of the configuration, and
purchase the cord locally. They are often available at local hardware
stores. While many of our clients can install the cord themselves,
if you are not comfortable, you can arrange for installation from a
local service company for what is typically a nominal charge.
Water hoses, typically four feet in length, should be purchased
with your washer. If you need longer hoses you can usually purchase
hardware store. Many of our customers can install the hoses themselves,
but if you are not comfortable, or are unsure about the quality of your
plumbing, you can typically have a local serviceman perform the installation
at a nominal charge.
We recommend you have a local installer hook up your dishwasher at what
is typically a nominal fee. If you are purchasing a "tall tub" dishwasher
please make sure you have the appropriate height.
If you have a question about a product
many of the manufactures offer assistance. Please feel free to browse
their website through our manufacturer's